Project Overview
Company A's medical affairs team adopted the enterprise AI knowledge base MeDomino Content Hub, reducing a large amount of repetitive work. Efficiency improved significantly in information retrieval, content generation, and inquiry handling, while the company's academic competitiveness was also strengthened.
Company A is a global top pharmaceutical company. Like many pharma companies, its medical affairs team faced pressure to reduce costs and improve efficiency across the board.
- Internal medical inquiry processes were long and inefficient.
- Massive content knowledge was slow to update and difficult to understand.
- New content production was costly, while available manpower was shrinking.
After multiple rounds of evaluation, Company A's medical affairs team decided to work with MeDomino and adopt the enterprise AI knowledge base, MeDomino Content Hub.
Four Application Scenarios Help Medical Teams Focus on Higher-Value Work
Medical Inquiry Handling
Company A's HCPs and sales teams can directly use MeDomino Content Hub for content retrieval and Q&A, reducing repeated inquiries to medical affairs.
Knowledge Management and Retrieval
A structured medical knowledge base was built for Company A, enabling efficient information storage, updates, and retrieval, and ensuring the team can access the most accurate medical information.
Content Brief Production
By using MeDomino Content Hub's external insight and AIGC capabilities, Company A's medical affairs team can quickly capture external field trends and automatically generate content briefs.
Academic Research Support
The medical team can invest saved time into tracking the latest field developments, improving the company's overall academic capability and competitiveness.
AI Takes Over 60% of the Work, and Enterprise Competitiveness Rises
Medical Affairs Efficiency Rises
MeDomino Content Hub's intelligent Q&A capability directly reduced repetitive medical inquiry workload from HCPs and sales teams by 60%, greatly improving team efficiency.
Information Timeliness Rises
The system automatically tracks external field trends on a weekly basis, improving information timeliness and ensuring the team keeps up with the latest frontier research.
Academic Competitiveness Rises
With foundational work handled by AI, the medical team has more time to focus on studying the latest field developments, significantly improving the company's overall academic competitiveness.
Conclusion
An enterprise AI knowledge base not only reduces the medical team's burden of handling repetitive questions, but also gives the company stronger academic support capabilities. Medical professionals can better follow the latest field developments and improve the company's academic competitiveness in the industry.
P.S. This case study has been desensitized. For more details, please contact us and apply for a product demo.
